If your scheduled cleaning falls on a major holiday, we will contact you to reschedule your service. If you need to change a scheduled cleaning visit we appreciate a 48-hour notice. When short notice is given, we may need to charge a fee if the team cannot be reassigned.

What if something is damaged during the cleaning?

We treat your home with complete care and respect. However, should damage or breakage occur while we are cleaning, we will make every effort to repair or if necessary, replace the item. When appropriate, insurance claims will be filed.

Do I need to provide cleaning supplies or equipment?

No. Absolutely clean brings all the equipment and professional cleaning supplies.

Do I need to be home when Absolutely Clean arrives?

Most of our customers are not home when we clean. Only the professionals who will be cleaning your home will have access to it. House keys are individually coded. If you choose not to provide a key and we are unable to access your home for a scheduled cleaning, you may be charged a lockout fee.

How do I pay for the service?

Most customers find it convenient to simply leave a check in the home, made payable to Absolutely Clean. Payment is made on the day of each cleaning visit.

Commercial accounts typically are billed every 30 days.